Legal Disclosures & Governance

CreativeStackLab, registered at 211 57 BILDESGATAN 4A MALMÖ, Sweden, is committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and the California Consumer Privacy Act (CCPA).

Data Controller: CreativeStackLab. For any data-related inquiries, contact us at [email protected].

Information We Collect: When you submit a contact form or engage our services, we collect your name, email address, phone number, company name, and project specifications. We also collect standard web analytics data (IP address, browser type, referral source) through functional cookies.

Purpose of Processing: Personal data is processed exclusively for client communication, project delivery, service improvement, and statutory tax reporting. We do not sell, rent, or distribute personal information to unauthorized third-party brokers.

Data Retention: Contact form submissions are retained for a period of 24 months from the date of submission. Project-related data is retained for the duration of the engagement plus 12 months for warranty and legal compliance purposes.

Your Rights: Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. Under CCPA, California residents have the right to know, delete, and opt out of the sale of personal information. To exercise any of these rights, email [email protected].

Data Security: All personal data is securely stored within encrypted EU-hosted cloud infrastructure in compliance with ISO/IEC 27001 standards. We implement industry-standard technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.

All digital services, software deliverables, and creative engineering packages provided by CreativeStackLab are governed by explicitly contracted Statements of Work (SOW) executed between the Client and CreativeStackLab.

Scope & Deliverables: Project scope, deliverables, timelines, and pricing are defined in the respective SOW document. Any modifications to scope must be agreed upon in writing by both parties.

Intellectual Property: Upon complete settlement of agreed commercial invoices, CreativeStackLab assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, and digital assets directly to the Client.

Payment Terms: Invoices are due within 14 calendar days of issuance unless otherwise specified in the SOW. Late payments may incur a monthly administrative fee of 1.5% on the outstanding balance.

Limitation of Liability: CreativeStackLab's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. CreativeStackLab shall not be liable for indirect, incidental, or consequential damages.

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of Sweden. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malmö, Sweden.

CreativeStackLab uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user engagement patterns.

Essential Cookies: These are necessary for the website to function properly. They enable core features such as session management and security. These cookies do not require consent.

Analytics Cookies: We use analytics cookies to collect anonymized data about how visitors interact with our website, including page views, session duration, and navigation patterns. This data helps us optimize our platform performance.

Functional Cookies: Functional cookies remember your preferences and settings (such as language preference and cookie consent status) to provide a personalized experience.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. A cookie consent banner is displayed upon your first visit, allowing you to accept or decline non-essential cookies.

Third-Party Cookies: We may use third-party services (such as Google Analytics) that set their own cookies. These third parties have their own privacy policies governing the use of cookies.

CreativeStackLab strives to deliver exceptional value in every engagement. The following refund policy applies to all services provided:

Pre-Project Cancellation: If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 10 business days.

Mid-Project Cancellation: If a project is cancelled after work has commenced, the Client will be invoiced for all work completed up to the date of cancellation. Any advance payment exceeding the completed work value will be refunded within 10 business days.

Post-Delivery Disputes: If the delivered work materially deviates from the agreed SOW specifications, the Client must notify CreativeStackLab in writing within 14 calendar days of delivery. CreativeStackLab will review the dispute and, at its discretion, either rectify the deliverables or issue a partial refund proportional to the deviation.

Retainer Services: Monthly SLA and maintenance retainer services may be cancelled with 30 days' written notice. No refund is provided for the current billing period in progress.

Refund Method: All refunds are processed via the original payment method within 10 business days of approval. Transaction fees charged by payment processors are non-refundable.

To initiate a refund request, contact [email protected] with your project reference and reason for the request.